Tracking
Track a shipment
Enter the tracking number from your booking confirmation, label or receipt to see the latest scan, current location and expected delivery.
Enter the tracking number from your booking confirmation or receipt. Track several shipments by separating numbers with commas.
How tracking works
Every scan, from pickup to signature
1. Label created
Your booking is confirmed and a tracking number is issued. The status updates as soon as the first scan happens at pickup.
2. In transit
Each time the shipment enters or leaves a facility it is scanned, so the location and estimated delivery stay current.
3. Customs (international)
Cross-border shipments show a customs status while documents are reviewed. Most clear within a business day.
4. Out for delivery
The shipment is on the vehicle for final delivery. Once signed for, proof of delivery appears in the results.
Status meanings
What each tracking status means
Label created
The shipment has been booked and a label printed, but it has not yet been scanned by us. If this status does not change within two business days of the planned pickup, contact us.
Picked up
We have collected the shipment from the sender or received it at our facility.
In transit
The shipment is moving between facilities or sitting in a sorting hub between scans. Long gaps between scans on international lanes are normal during air or ocean legs.
Customs clearance
The destination customs authority is reviewing the shipment. A hold usually means a document is missing or duties are due; we will contact the sender or recipient if anything is needed.
Exception
Something has interrupted the normal flow, such as a wrong address, weather, or a closed business. The tracking detail explains the reason and the next step.
Out for delivery
The shipment is on the delivery vehicle and should arrive today during the stated window.
Delivered
The shipment has been handed over and, where required, signed for. Proof of delivery is available in the tracking results.
Cannot find your tracking number?
Check your booking confirmation email or the receipt from the sender. If you still cannot find it, our team can look it up from the sender name and date.