Security
Fraud awareness
Criminals sometimes imitate shipping companies to steal money or personal details. Here is how Track Fix really communicates, how to recognise a scam, and what to do if you receive one.
How Track Fix will never contact you
- We never ask for payment by gift card, cryptocurrency, wire transfer to an individual, or through a link in a text message.
- We never ask for your full card number, PIN, online banking password or one-time passcode by email, phone or text.
- We never charge a "release fee", "customs clearance fee" or "insurance fee" by surprise to release a parcel. Any duties owed are shown on the tracking page and invoiced from our own domain.
- We do not contact you about shipments you did not send or expect.
Spot the signs
Common scams using a courier's name
Fake delivery texts
A message says a parcel is waiting and asks for a small fee or your card details through a link. The link leads to a look-alike site.
Phishing emails
An email with our name and an urgent tone asks you to "confirm" details or open an attachment, often with a sender address that is not our domain.
Parcel-release fees
A "shipment" from someone you met online is supposedly held until you pay customs, insurance or anti-terrorism fees. There is no parcel.
Phone calls
A caller claims to be from our team and pressures you to pay immediately. We never take payment over the phone from an unsolicited call.
Job and invoice fraud
Fake job offers or invoices in our name that ask for an upfront payment or bank details. Our recruitment and billing come only from our own domain.
Look-alike websites
Sites that copy a courier's branding to harvest details. Check the address bar: our site is the one your booking confirmation links to.
Protect yourself
Simple checks that stop most fraud
- Track shipments only by typing our address into your browser or using the link in your booking confirmation, never a link in an unexpected text.
- Check the sender's email domain and hover over links before clicking.
- Be suspicious of urgency, fees to "release" a parcel, and requests for gift cards or crypto.
- If you did not order or expect anything, ignore the message.
- When in doubt, call us on +1 (800) 555-0100 using the number on this website, not the one in the message.
Received a suspicious message?
Do not click links or pay anything. Forward the message, or a screenshot, to support@trackfix.com so we can confirm whether it is genuine and warn other customers.
If you have already paid or shared card details, contact your bank immediately and report the fraud to your local police or consumer protection agency. In the United States, report at reportfraud.ftc.gov.